You have a large choice do you stock every item?
No, but we do hold a large stock and for items not in stock we can usually offer a delivery within 3 days.

Who Do You Use for deliveries?
We deliver locally ourselves otherwise normally Royal Mail or Parcel Force

What happens if I am out when the parcel arrives?
If you are out when we try to attempt your delivery a card will be left notifying you that we failed to deliver and inform you how to arrange a re-delivery of your order. They will hold your parcel in the depot for up to 7 days

Responsibility cannot be taken for the wrong order, or non-delivery, resulting from incorrect information or addresses being provided. You may be responsible for the cost of delivery and the return of the goods in these circumstances.

We shall not be liable for any delay in or for failure to perform obligations if that delay or failure is caused by circumstances beyond our control

What happens if my order is lost?
If your order has failed to arrive within 14 working days from the date of placing your order it is deemed by us as lost. Should you fail to report to us that your parcel has not arrived within this time and we have a signature of delivery from our courier we will be unable to claim for loss of the item from our courier and therefore unable to replace your goods. Should you refuse to sign for your package within this 14 day period you will be liable for any cost incurred by us for the goods being returned to us.

In the very unlikely event that your order is "lost in the post", please contact us and we will, in conjunction with Parcel Force undertake a thorough investigation as to how and why the item has been lost.

Once we are able to establish that the item is definitely lost we will redeliver the goods, this may take up to 30 days from the date of posting. However should you wish us to dispatch your order again at onceyou will have to accept responsibility of the cost of this until your claim has been completed by our courier. We will not charge your card until all investigations have been completed and any failure to co-operate with us or our courier during this investigation could jeopordise your claim for loss. Should your missing order arrive and you fail to inform us within 7 days of delivery to you then you will be liable for the cost of both the original and replacement order.

We cannot be held liable for any loss including consequential loss if a product does not arrive on time.

For every order placed, you will receive order confirmation by e-mail within 24 hours including your order number and detailed information of the purchased product. Purchase price, order details will be part of our confirmation. Please do not hesitate to contact us if you did not receive an order confirmation